Tuesday, August 16, 2011

The Problem with perfection RON ASHKENAS

If you're not familiar with the law of diminishing returns, it states that at a certain point adding more effort will not produce significantly more gains. The challenge is knowing when you've reached that point. For many managers this is an important question: How far do I keep going on a project before I declare that it's "good enough" — and that further effort will not significantly change the outcome?

Several years ago I worked with a project team charged with increasing sales to its large corporate customers. At the first meeting the team brainstormed ways to drive up sales, but before moving ahead decided to collect data about current sales and survey sales managers and customers. Since it wasn't clear which ideas might work, this seemed like a logical next step — until the data analysis work dragged on for months as the team tried to reach the perfect answer.

I've seen this pattern in many organizations where, instead of moving into action, managers insist on doing more analysis. In some cases this is part of a company-wide "paralysis by analysis" culture, while in others it is a personal tendency of the manager or team involved. Either way this oft-repeated pattern results not only in wasted effort, but significant delays in moving forward.

From my experience, there are two often-unconscious reasons for this unproductive quest for perfection. The first is the fear of failing. In many organizations, coming up with a recommendation that doesn't ultimately succeed can be career limiting. So to avoid this fate, managers put in extra effort to get the "right" answer, and back it up with as much data and justification as possible. Then, if it doesn't work, nobody can say that they didn't do their homework.

The second driver of unproductive perfection is the anxiety about taking action. Studying problems and coming up with recommendations is safe territory; while changing processes, procedures, incentives, systems, or anything else is much higher risk. Action forces managers and teams out of their comfort zones, driving them to sell ideas, deal with resistance, orchestrate work plans, and potentially disrupt work processes for colleagues and even customers. So one way to avoid dealing with these messy issues is to keep the study going as long as possible, thus delaying any action.

Because of these psychological dynamics, breaking free of unproductive perfection is not easy. But if you are a project sponsor, leader, or team member, and want to move into action more quickly, here's an approach you can try: Instead of viewing "action" as something that follows research, think about how action can occur parallel to research. In other words, rather than coming up with perfect recommendations and then flipping the switch months later, start by testing some of your initial ideas on a small scale immediately — while collecting more data. Then you can feed the lessons from these experiments into the research process, while continuing to implement and scale additional ideas.

For example, in the sales case described above, the team shifted its patterns by selecting three corporate customers where they could quickly test some of their ideas, in a low-risk way, in collaboration with the sales teams. With one customer, the sales leader experimented with selling products and services together, rather than having services as an after-sell. A second sales leader added a paid advisory service to his offering. The third worked on building relationships higher up in the C-suite. The lessons from these experiments were then incorporated into the team's recommendations, which were then tested with several more customers and so on. Within a year, most of the corporate sales teams were working differently and increasing their overall sales.

Clearly the ideas that first emerge through this iterative approach are not going to be perfect, but by sharpening them through field-testing rather than theoretical analysis they will eventually become good enough to deliver results. Working in this way also reduces the risk of recommending the "wrong" ideas and the anxiety about managing change, since small-scale tests provide rapid feedback and engage others in the organization right from the beginning.

Perfection certainly makes sense when designing an airplane or an office building. But if the search for perfection is leading you to diminishing returns and an avoidance of action, it might be worth taking a different path.

Network-key to the top


Online Networking Guide
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SECTIONS
1
STANFORD WHO’S WHO
Discover how to utilize one of
the most powerful internet
networking and personal
marketing tools.
2
LINKED IN
The Professional Social
Networking site is just waiting
for you tap it’s potential .
3
TWITTER
Simple messages limited to 140
characters could be your key to
success!
4
FACE BOOK
Now with more users than
Google! Facebook not only let’s
you network with your friends
and family, but can be a powerful
tool to network yourself or your
business!

LinkedIn
Relationships Matter. That is the motto of linked in.
Your professional network of trusted contacts gives you an
advantage in your career, and is one of your most valuable
assets. LinkedIn exists to help you make better use of your
professional network and help the people you trust in
return. It’s mission is to connect the world’s professionals to
make them more productive and
successful.
Linkedin is a great resource for
networking yourself. Here are five tips
for success with Linkedin.
1. Build Your
Connection Base. Connect
with past co-workers, friends, and
professional connections. But don’t
limit yourself, Linkedin has a wealth
of resources for you to reach out and
make new connections.
2. Join Groups. Your first foray into networking
on Linkedin is to join groups. Linkedin makes it easy to
target groups that are within your industry or that may
be potential clients.
3. Be Active. Don’t just join a group and read
the conversations, be part of the conversations!
Networking yourself is all about communication, don’t
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Contributing to discussions is the prime “foot in the
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Link your Twitter account to your
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Ask your friends to post
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these are testimonials to your
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Start a group on Linkedin, invite your other contacts to
participate and voice their opinions.
L INKED IN
FACTS
URL: www.linkedin.com
Founded: 12/2002
CEO: Dan Nye
Description:

Twitter
Twitter is a micro-blog, social networking tool that
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TWITTER
FACTS
URL: www.twitter.com
Founded: 2006
CEO: Evan Williams

Facebook
Facebook is nothing short of a social media revolution. In a
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others with similar interests, old
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1. Profile: Full complete
your profile on Facebook so
people can easily identify you
and get in touch with you.
Through your profile you will
be able to create group and
fan pages.
2. Create group or
fan pages: What’s the
difference you might ask? To
quote Facebook “Facebook
created Pages when we
noticed that people were
trying to connect with brands
and famous artists in ways that
didn’t quite work on Facebook…Not only can you
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now you also can show your friends what you care about
and recommend by adding Pages to your personal
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3.Communicate: Start
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product, business or page. Engage in
conversions and relevant discussions.
The more you get your name out there,
the more people will “like” your page.
Download Facebook’s mobile app so you do not miss an
opportunity to participate in discussions.

Saturday, August 13, 2011

The rise from the ashes

August 14, 2011
Posted by Michael Jeh 51 minutes ago in Michael Jeh
A modern team that could reinvigorate the old game
Alastair Cook is understated and classy © Getty Images
Irony. One of the most underrated pleasures. Best savoured slowly and with none of the joy and exhilaration that comes with winning or triumphalism. It's almost bitter-sweet in flavour because it brings with it no great sense of personal achievement or patriotic fervour; just a wry smile and a shake of the head.

Irony is spread thick on British toast this Sunday morning. In a week which Andrew Strauss described as not being one of England's finest hours (with reference to the riots), the much-maligned English cricket system of the last 20 years finally brought the throne back to the birthplace of the game. On one hand we have a staid, traditional, somewhat old-fashioned country (in the nicest possible way I might add) showing off an ugly modern face that looked so incongruous among the iconic tourist sights of London. Barely a few days later we saw a slick, ruthless and thoroughly modern cricket team, even down to the style of clothing they now wear on the field, polish off a tired but formidable (on paper) Indian batting team that boasts many of the modern greats.

There is nothing old-fashioned or traditional about this England team, even down to the Irishman in the middle order and the various other players whose heritage can be traced back to the four corners of the globe but who are now as proudly British as you like. No sense of disenfranchised youths among this lot! And all of this in an old British city (Birmingham) that is now as famous for its Indian balti restaurants as anything else. Ironic indeed.
For India, the gentle fall to earth was predictable but surely it must hurt a little bit to relinquish the No. 1 ranking so meekly. Okay, it is clear that Test cricket is not necessarily at the top of the BCCI's priorities and that is their prerogative. India have earned the right to prioritise their own goals and who would begrudge them that privilege? They are the World Champions in the shorter format, their innovative economy has reinvented Twenty20 cricket to the extent that everyone is copying their blueprint. The irony I suppose is that for a country that scoffed at Twenty20 cricket when it was first born, it took but one triumph in South Africa a few years ago, when a young MS Dhoni led a team of pups to a world championship, for India to now relegate Test cricket to a definite second, third or even fourth priority. No one at the BCCI will ever admit it but maybe even IPL ranks higher in the pecking order.

India are not the only ones seduced by that mistress - Australia too have proved that despite the rhetoric, IPL contracts are on a par with any sense of national duty. We only have to remember Michael Hussey and Doug Bollinger arriving late for a Test series in India because of commitments with Chennai Super Kings to realise that it would be hypocritical to single out the home nation as the only ones smitten by the IPL's fluttering eyelashes.

It is ironic too that for a country that is widely regarded as the most cricket crazy nation on earth, the longer form of the game has lost its spectator appeal. You would think that for a nation which loves cricket as much as India does, the more cricket the better. To a certain extent that is true but it's not the five-course meal that Indians now love to watch. They have embraced the take-away, fast-food concept and are now exporting it with added spice! Some people would argue that the Indian cricket fan still follows Test cricket as closely as ever but they just don't like watching it at the stadium. Even allowing for some of that, looking from afar, one can't help but feel that the players themselves know that their real stardom lies in the shorter format.

With the retirement of Rahul Dravid, VVS Laxman and Sachin Tendulkar looming, one cannot help but feel that they will take a bit of that five-day magic with them. Virender Sehwag has a magnificent Test record but such is his style that one tends to link him more closely to the shorter game, although his numbers suggest that he's actually a more credentialed Test player than anything else. More irony.

For England, I can only see a fairly extended reign at the top. They will need to find a spinner to replace the excellent Graeme Swann but the rest of their squad looks robust and endurable. Now that Kevin Pietersen's star has waned slightly, they lack the genuine stars that the Australian and Indian dynasties boasted during their reigns but ironically (there's that word again!), that actually makes England a more complete outfit. In Alastair Cook they have a future record-breaking run machine but it is probable that he will creep up silently on greatness in a manner quite unlike Tendulkar, Ponting, Sehwag, Lara et al.

Cook is the quintessential British stereotype in that respect - understated, efficient and classy without feeling the need to convince anyone else. He is unlikely to be the poster boy for junior cricketers in England but for all that anonymity, he might just be the dinosaur that Test cricket, and English cricket, needs to keep the embers burning.

Who will challenge England in the next few years? Just about everybody but I don't think they'll dethrone England for a few years yet. I don't think they will dominate to the extent that the Aussies crushed all before them during their halcyon period but in typical British tradition, they will be efficient and clinical, winning more than they lose in the next half-decade. I rate South Africa as their most likely challenger for no other reason than they have the same efficient work ethic that Andy Flower has managed to instill into this team. The South African domestic system is quite robust and, like county cricket, it doesn't necessarily have to be the best domestic competition in the world to turn out a squad of about 15 players who can take on the world. Mind you, a question for another blog piece might be the issue of which country has the best first-class system. Australia can no longer claim that as its birth-right but who else has the depth to match it?

Not to be particularly jingoistic - I don't really care who sits on the throne - but after watching Britain's youth laying waste to a proud country that I so dearly love from my many years of playing cricket and my days as a student at Oxford, I can only hope that Strauss and his men realise that cricket needs them to rule with a velvet glove not an iron fist. We've seen what can happen when young people feel disenfranchised and ignored by the powerbrokers - regardless of whether we agree with their gripes or not (and frankly, I don't!); cricket too, even Indian cricket, can learn something from that. Rule with grace, mind your manners, innovate with imagination but never forget that the roots of the game still lie in slow-growing soil. The Tendulkars of the world can grace any stage but his pedigree was born of traditional parenting. Watching a slowly unfolding Border/Dravid/Yousuf/Kallis/Warne masterclass in Test cricket is a pleasure that should not just be for the video archives - there's room in cricket for all types of kingdoms.

The King is dead. Long live the King. That's irony

Thursday, July 7, 2011

The Real Secret to Personal Productivity By Steve Tobak

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The Real Secret to Personal Productivity
By Steve Tobak | July 6, 2011
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With everyone searching for the secret to personal productivity, you’d think it was a winning lottery ticket or something. Well, today just may be your lucky day.

One thing’s for sure, the blogosphere’s got every answer you can think of, from the painfully obvious to the outrageously contrarian.

BNET blogger Jeff Haden says forget big-time productivity experts Stephen Covey and Tony Robbins; he’s got the answer in 7 Simple Steps, including, “Don’t quit until you’re done.” That’s right, you heard it here, folks. But seriously, his tips do make a lot of sense. No kidding.

Not to be outdone, Jessica Stillman says “everything you know about productivity is wrong.” She quotes five new rules of productivity from the Chief Happiness Officer blog, including, “Working harder and more hours means getting less done” and, get this, “procrastination” can actually be a good thing.

Hmm. I’m feeling productive today; think I’ll go to the beach and deal with work tomorrow. Works for me.

Now, Devon Pendleton of Inc. seems to have hit the jackpot by compiling surprising productivity tips from 10 successful entrepreneurs and executives:

Arianna Huffington of Huffington Post says, “… stop doing what I’m doing and get some sleep.”
Virgin Group CEO Richard Branson works out.
Google founders Larry Page and Sergey Brin fired their assistants for scheduling them in too many meetings.
Angel investor Ram Shriram says, to track important things in a diary, “Documenting it ensures we’ll always remember it.”
Stephen King says writers should write every day, even if it’s just a little. Consistency is key.
CEO and former U.S. Army captain Gary McCullough gives people “half as much time as they say they need.”
Harper’s Bazaar exec Carol Smith catches up on e-mail on Sundays.
Starbucks VP Stephen Gillett points to multiplayer games like World of Warcraft to learn effective problem-solving and decision-making skills.
Penn Jillette of Penn and Teller doesn’t read contracts. “If I can’t make the deal in a phone call … then it’s not a worthwhile deal.”
But entrepreneur and executive Jana Eggers is the one who, in my opinion, hit the ball out of the park. “I recommend anything that requires focus and discipline … they are good skills to reinforce.”
And therein lies the rub.

You see, the secret to personal productivity is, well, that it’s personal. It’s different for everyone. Branson works out while Huffington goes to bed. You can see how it might be a bit tricky to reconcile those two things, right?

The good news is that I’ve known hundreds of successful executives, entrepreneurs, and business leaders, and they all do have some common attributes when it comes to personal productivity. Every single one of them recognizes the importance of self-discipline and focus, as does Eggers. Each one may have unique tricks and tools to accomplish whatever needs getting done, as do I, but we all know what’s at the core.

So, why doesn’t everyone just say that and be done with it? Well, I guess that’s because it’s so ingrained in us that it’s a given. We don’t think to mention it because it’s sort of obvious. But, it’s not necessarily obvious or ingrained in all of you, so I thought it might be a good idea to mention it.

I know, I know. This might be deflating for those of you looking for a quick fix - like a diet or pill you can take - that’ll just magically help you get things done. Forget it; there’s no such thing, except maybe caffeine. Like it or not, the secret to personal productivity really is discipline and focus.

Now, if you ask me where that discipline comes from, I think that’s personal too, but for me, it came from my father - a real disciplinarian with a wicked strong work ethic. I also find that it helps to have a passion for what you do and to have something to prove, either to yourself or to someone else.

If you’re into lists, The Real Secret to Personal Productivity is:

Discipline
Focus
Strong work ethic
Passion for your work
Something to prove
… and don’t forget the caffeine.

Run Shay Run

At a fundraising dinner for a school that serves children with learning disabilities, the father of one of the students delivered a speech that would never be forgotten by all who attended. After extolling the school and its

Dedicated staff, he offered a question:

'When not interfered with by outside influences, everything nature does, is done with perfection.

Yet my son, Shay, cannot learn things as other children do. He cannot understand things as other children do.

Where is the natural order of things in my son?'



The audience was stilled by the query.



The father continued. 'I believe that when a child like Shay, who was mentally and physically disabled comes into the world, an opportunity to realize true human nature presents itself, and it comes in the way other people treat that child.'

Then he told the following story:



Shay and I had walked past a park where some boys Shay knew were playing baseball. Shay asked, 'Do you think they'll let me play?' I knew that most of the boys would not want someone like Shay on their team, but as a father I also understood that if my son were allowed to play, it would give him a much-needed sense of belonging and some confidence to be accepted by others in spite of his handicaps.



I approached one of the boys on the field and asked (not expecting much) if Shay could play. The boy looked around for guidance and said, 'We're losing by six runs and the game is in the eighth inning. I guess he can be on our team and we'll try to put him in to bat in the ninth inning..'



Shay struggled over to the team's bench and, with a broad smile, put on a team shirt.. I watched with a small tear in my eye and warmth in my heart. The boys saw my joy at my son being accepted.

In the bottom of the eighth inning, Shay's team scored a few runs but was still behind by three.

In the top of the ninth inning, Shay put on a glove and played in the right field. Even though no hits came his way, he was obviously ecstatic just to be in the game and on the field, grinning from ear to ear as I waved to him from the stands.

In the bottom of the ninth inning, Shay's team scored again.

Now, with two outs and the bases loaded, the potential winning run was on base and Shay was scheduled to be next at bat.



At this juncture, do they let Shay bat and give away their chance to win the game?

Surprisingly, Shay was given the bat. Everyone knew that a hit was all but impossible because Shay didn't even know how to hold the bat properly, much less connect with the ball.



However, as Shay stepped up to the

Plate, the pitcher, recognizing that the other team was putting winning aside for this moment in Shay's life, moved in a few steps to lob the ball in softly so Shay could at least make contact.

The first pitch came and Shay swung clumsily and missed.

The pitcher again took a few steps forward to toss the ball softly towards Shay.

As the pitch came in, Shay swung at the ball and hit a slow ground ball right back to the pitcher.



The game would now be over.

The pitcher picked up the soft grounder and could have easily thrown the ball to the first baseman.

Shay would have been out and that would have been the end of the game.



Instead, the pitcher threw the ball right over the first baseman's head, out of reach of all team mates.

Everyone from the stands and both teams started yelling, 'Shay, run to first!

Run to first!'

Never in his life had Shay ever run that far, but he made it to first base.

He scampered down the baseline, wide-eyed and startled.



Everyone yelled, 'Run to second, run to second!'

Catching his breath, Shay awkwardly ran towards second, gleaming and struggling to make it to the base.

By the time Shay rounded towards second base, the right fielder had the ball . The smallest guy on their team who now had his first chance to be the hero for his team.

He could have thrown the ball to the second-baseman for the tag, but he understood the pitcher's intentions so he, too, intentionally threw the ball high and far over the third-baseman's head.

Shay ran toward third base deliriously as the runners ahead of him circled the bases toward home.



All were screaming, 'Shay, Shay, Shay, all the Way Shay'



Shay reached third base because the opposing shortstop ran to help him by turning him in the direction of third base, and shouted, 'Run to third!

Shay, run to third!'



As Shay rounded third, the boys from both teams, and the spectators, were on their feet screaming, 'Shay, run home! Run home!'

Shay ran to home, stepped on the plate, and was cheered as the hero who hit the grand slam and won the game for his team



'That day', said the father softly with tears now rolling down his face, 'the boys from both teams helped bring a piece of true love and humanity into this world'.



Shay didn't make it to another summer. He died that winter, having never forgotten being the hero and making me so happy, and coming home and seeing his Mother tearfully embrace her little hero of the day!

Monday, July 4, 2011

Google’s Six-Front War

Editor’s note: Guest contributor Semil Shah is an entrepreneur interested in digital media, consumer internet, and social networks. He is based in Palo Alto and you can follow him on twitter @semilshah.

While the tech world is buzzing about the launch and implications of Google’s new social network, Google+, it’s worth noting that Google isn’t just in a war with Facebook, it’s at war with multiple companies across multiple industries. In fact, Google is fighting a multi-front war with a host of tech giants for control over some of the most valuable pieces of real estate in technology. Whether it’s social, mobile, browsing, local, enterprise, or even search, Google is being attacked from all angles. And make no mistake about it, they are fighting back and fighting back, hard. Entrepreneur-turned-venture capitalist Ben Horowitz laid the groundwork for this in his post Peacetime CEO / Wartime CEO, saying Larry Page “seems to have determined that Google is moving into war and he clearly intends to be a wartime CEO. This will be a profound change for Google and the entire high-tech industry.” Horowitz is exactly right.

Before I investigate each battle front in the war, it’s important to highlight the fact that perhaps no other tech company right now could withstand such a multifaceted attack, let alone be able to retaliate efficiently. Sure, Apple might get pushed around by Facebook, so it integrated Twitter into iOS5, and sure, Amazon and Apple have their own tussles over digital media and payments, but at the end of the day, Google is in this unique and potentially highly vulnerable position that will test the company’s mettle and ability to not only reinvent itself, but also to perhaps strengthen its core. Let’s take a quick look into the GooglePlex, which may now resemble more of a military complex, plotting out strategies and tactics for this war. Google must battle on at least six fronts simultaneously.

The Browser Front: Users have a choice between Internet Explorer (Microsoft), Firefox (Mozilla), Safari (Apple), and Google’s offering, Chrome. The speculation is that Facebook is interested in a browser, too, since Mozilla co-founder Blake Ross is an employee, but that hasn’t happened yet. More recently, the social browser RockMelt has captured some peoples’ interests, and last week secured $30M in financing, adding Facebook board members Jim Breyer and Marc Andreessen to its board. Andreessen obviously knows a thing or two about browsers. Though most browsers enable users to power their search by Google as an option, Googe’s Chrome offering isn’t the lead browser by market share, and not even in second place.

The Mobile Front: Apple’s iOS took the mobile world by storm in 2007 with the first iPhone. Then Google’s Android operating system roared alongside it, turning into a freight train of downloads, as Bill Gurley said, only recently to be slowed by Apple’s release of a phone with Verizon. While Android may have more installs, they don’t have the developer community to build killer apps because the Android marketplace (both for hardware and firmware) is highly fragmented, whereas iOS is about symphonic convergence. All the along, there’s been ample speculation about whether Facebook was building its own mobile phone device, or as the company has publicly hinted, how it would integrate social layers into different mobile operating systems and platforms.

The Search Front: Whether we’re on the desktop/laptop, a tablet, or a phone, Google wants to be powering our search, and this is where they dominate, though Microsoft’s Bing has been able to acquire an impressive number of clicks. While everything is fine today, there are some troubling warning signs. On desktops and laptops, people will continue to use a variety of browsers, though they end up spending a lot of time on Facebook, which scares Google because of the trend of people moving slowly from search to discovery. This, however, won’t shift overnight. For mobile devices, it’s trickier. Most iOS users navigate the web either through Apple’s own browser, Safari, and can have it search by Google. On Android-powered tablets and phones, Google controls more of the user-experience, including search, navigation, and application integration. While this is going on, users are trying their hand at realtime search on Twitter or BackType, looking for content directly within Quora, or using Blekko’s hashtags to better cut through and sort the web.

The Local Front: When users search for things on Google and click through, Google gets a little cut of that click. It knows how to drive traffic online and be paid handsomely for it. Driving and directing traffic that originates online into the real world, however, is a different story. As Steve Cheney elegantly stated, when we search online for places to go and then end up there in real life, the place itself does not have a clear sense of what drove them there. This is why the Daily Deals space is so red-hot and competitive, as it helps to close this major, valuable loop. If you search for a restaurant via OpenTable and make a reservation, the merchant knows exactly what drove you to the door. That’s why Yelp, which only used to provide reviews, offered the ability to check-in for credit after Foursquare built up a head of steam. The opportunity here is so complex yet fragmented that it drove Google to offer $6B for Groupon just six months ago. In local, Google is competing against Groupon, but also Amazon (which has a stake in LivingSocial), and a host of smaller (Loopt) and forthcoming deals companies will continue to roll out. This is just the beginning.

The Social Front: Yes, again, Google is fighting a war with Facebook. That much is obvious. What’s less obvious is how other social networks have been able to capture bits and pieces of our identities, leaving Google without any information of who we are. Users have been pumping personal content into blogs like Tumblr, networks like LinkedIn, and even asking search-related questions on Quora. Although we may all predominantly search via Google, the company is struggling in the social field. That is why Larry Page stepped in as CEO, why he tied bonuses to social, and why Google+ is their social sword and shield to fight back and capture user data, despite it being late in the game. Strategically speaking, even if Google+ doesn’t hold or catch fire, it will probably cause its rivals to pause for a moment and consider a range of short- and long-term implications.

The Enterprise Front: If you think the browser, mobile, social, local, and search isn’t enough, check out Google’s combatants in enterprise—just some names like Microsoft, Oracle, IBM, and VMware, among others. Google’s App Engine could go up against AWS, though that doesn’t seem likely. Google competes with IBM and Oracle on enterprise search (such as OmniFind) and email and work collaboration tools (Lotus). Google’s Chromebooks are seen as a potential entry point into enterprise computing, going up against hardware giants like HP, Dell, and Lenovo. Furthermore, Google may be trying to push Android into the enterprise, which would apply even more pressure on Research in Motion. There’s VMware, which offers Zimbra, PaaS, and presentation tools, to name a few. And, of course, there’s Microsoft, which competes with Google for a wide range of productivity applications. For all of Google’s consumer-facing brands and applications, its strength in enterprise sometimes is underestimated despite the fact that they currently hold many excellent positions.

It’s easy to pile on Google given their size, their wallet, and their global influence and impact. They are the goliath, and have been for many years, and are now facing many challenging tests, all at the same time. And while it’s a fun parlor game to sit around and pontificate about how Google’s reign might be over or how slow GMail loads, the reality is that no other company could compete legitimately on so many different battlefronts against so many different competitors. There’s no way Google can win each battle, and they must know that, but they will win some, and it will be fascinating to see how the company both adapts and stays the course along the way. Google is not going to go down without a fight, and it could take another decade for all of these battles to play out. The company has some of the world’s brightest engineers, a stockpile of cash, and incredible consumer Internet mind share, worldwide. Sit tight.

Wednesday, June 29, 2011

Overcoming Negativity

How to Overcome the Negativity of Others

By Joe Wilner

What do you do when you’re around someone who can’t seem to notice or say anything positive? It can be tough to not let their mood and outlook have an effect.

So, who tends to breed negativity in your life? Is it you boss, coworker, family, or friends? Maybe you’re the one who tends to view things pessimistically at times.

Either way, no one will always have a wonderful day free of frustrations. We are simply going to experience negativity at times; but despite this we do have a choice in how we let negativity effect us. When we experience a negative person it’s important to not them bring us down.

If you’re having a difficult time with a negative person, here are a few ideas to consider.

1) Learn to respond instead of react. This means recognizing when we are encountering negativity so we can prepare mentally and decide how we want to respond. We may want to ignore the comments and not let them get to us, however depending on the situation we may have to interact with the person.

Have you ever been in a work meeting where someone shoots down every good idea and can only see the negative side of things? In these cases we may have to deal with the negativity to prevent it from spreading to others.


Make sure to stop and think. Don’t let the negativity begin to rub off on you. This person is free to have their opinion and as you will see, there are effective ways to work past the negative energy.

2) Focus on the facts instead of emotions. It can be natural to get upset when someone else pointing out all the flaws and mistakes around them. Mind your ego and don’t take it personally. Stay calm and don’t escalate the situation. This means avoid insults, accusations, name calling, and blaming the other person, such as, “You’re always so negative and rude!”

Don’t let the negativity get to you and overtake your attitude. You have the responsibility to not let the situation get out of hand.

3) Once you are ready to respond, an effective way to deal with negativity is to listen attentively and validate how the person feels. It may be tough, but the last thing they want to hear is, “Come on, it’s such a beautiful day, get over the new acquisition.”

Put yourself in other person shoes by being empathic and caring for what the other person is going through. A negative person is often viewing things in a pessimistic manner, so it’s tough for them to see the positive. They also may be having a rough day full of hassles.

Help them regain a sense of control and begin to help them see that not everything is going to turn out horribly. Keep focused on the positive and point out some of the benefits they may be overlooking.

4) Covert negative energy into something productive by helping them to resolve the problem or find a compromise. When someone has a negative attitude they probably aren’t able to think as clearly and be as creative in finding a solution.

Negative thinkers often view things in black and white, concrete terms. They only see one option and feel helpless to do anything about it. Help them find solutions they may not notice.

Negativity can be difficult to deal with, particularly when it’s chronic and directed toward us. However, we don’t have to let the negativity of others bring us down if we are prepared and open to deal with it effectively.